Merc dealer City West opens 24/7 at Avonmouth
City West Commercials, Mercedes-Benz’s commercial vehicle partner in the south west, has announced the launch of a 24-hour servicing capacity at Avonmouth.
Said City West: “With the increasingly hurried nature of the modern working world, more companies are opening later than ever and with that is a growing need for business vehicles to be on the road at all hours of the day. However, until now there has been a lack of service facilities open for extended hours in the region to meet this increasing demand.
“The new out-of-hours servicing at Avonmouth, the company’s headquarter site, will enable customers to drop off their pre-booked vehicles for inspection and routine service work at the close of business, with the ability to pick up their vehicles the very next day.”
Combined with 7am to 11.30pm opening hours and its Service to You offering across its other locations in Devon, Somerset and Cornwall, the scheme will help ensure that customers can be served quickly and efficiently, their requirements met in a timely manner, the company added.
Graeson Clarke, dealer principal of City West Commercials, said: “At City West Commercials we pride ourselves on the quality of our service and support. The out-of-hours service we offer is as important for the small and medium-sized businesses as it is for the big fleet, all of whom can lose custom and suffer financially from having vehicles off the road during the working day. We feel that everyone should benefit from these customer centric service offerings.”
Established in 2009, City West Commercials has dealership locations in Avonmouth, Bristol, Exeter and Roche in the heart of Cornwall. The company provides service and parts back-up as well as selling the complete range of Mercedes-Benz commercial vehicles, from the 250-tonne Titan heavy haulage vehicles to the New Citan, as well as a variety of used vehicles.
Clarke continued: “As the Mercedes-Benz Commercial Vehicle partner for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we concentrate on our customer-centric focus. We really try to be there for our customers every step of the way.
“The importance of keeping vehicles fully operational is recognised by us both in our opening hours and service offerings and in the high levels of Mercedes-Benz training that technicians undertake to ensure that service, diagnosis and rectification can be done in a timely manner.”
The company has reported strong business growth in the south west over the last year, including as a result of several new contract wins.
“We are entering a very exciting time for the business and our 24 hour service facility is just the first of several developments coming out of City West Commercials over the coming months,” concluded Clarke.
