Relay Technical Transport – an Iver, Buckinghamshire-based firm transporting and installing office equipment such as photocopiers, printers, vending machines, computers, and coffee machines – has been streamlining its operations with help from the new Manifest app from transport management technology provider Mandata Ltd.
Mandata’s range of transport management solutions bring together operational information into PC or cloud-based systems which link to vehicle and driver smartphones out on the road.
The new Manifest system is said to be an easy-to-use means of improving communications between haulage and logistics operators and their drivers. It enables the driver to receive work instructions and see at a glance, via a suitable smartphone device, the sequence of jobs and manifest details, which are updated with changes throughout the day.
In turn, this also allows the transport operator to ensure that customers are better informed of the progress of an order via a robust paperless manifest to proof-of-delivery (POD) solution, Mandata says.
“Incorporating a range of accessible and convenient features, the app offers a reliable connection between the haulage operator’s back-office traffic planning systems and its drivers powering a fast, reliable and more economical way of sharing of data and information,” said the company.
“The Manifest App is quick and easy-to-use and designed to operate on any Android or (Apple) iOS platform, Windows 10 Universal phone, or compatible device. This enables any operator to benefit from using the latest mobile technology, providing significant cost and time saving advantages through the supply chain on the back of added value features/services.
“These include manifests, job status updates, electronic documents and images of paperwork – effectively streamlining the transfer of timely information to provide greater transparency throughout the supply chain.”
Inbuilt flexibility and versatility ensures that the app can be used effectively on either the driver’s personal smartphone or a device provided by the transport operator, says Mandata.
The driver can also benefit from using other work-related apps, such as the Mandata Vehicle Checks app or Mandata SmartDrive driver behaviour app, as part of a comprehensive technology package.
The technology, which is said to simplify the planning of work, track operations and monitor driver behaviour and vehicle performance levels, automates critical processes, eliminating time-consuming repetitive tasks, providing fleet visibility in real-time and alerting operators and drivers to any issues.
Stuart Berry, internal process manager at Relay Technical Transport, says the app is a real boon, enabling his business to update progress on all delivery and collections in real-time.
“More and more of our customers are looking for up-to-date information that helps them track their deliveries up to and including the point of delivery,” he said.
“The electronic POD signature, which is date and timed stamped, is becoming increasingly accepted as valid confirmation of this.”
He adds that being able to choose from a wide range of mobile devices on the market meant they were able to find a smartphone which met both the functional needs of their crews and economic needs of the business.
“We opted for the LG Stylus 2 smartphone, which as well as in-built navigation software doubles-up as the main vehicle phone and has been well received by our crews.
“They’re also able to capture images on-site and on the road, which are then linked directly to the jobs in question. All this can be fed back to customers as evidence of potential site access problems, damage to goods, or RTAs and other traffic related issues, boosting further levels of customer service and care.”