Silvey Fleet earns IIC Gold accreditation
Fuel card and fleet management solutions provider Silvey Fleet has achieved Gold accreditation, the highest level available, from customer experience specialist Investor in Customers (IIC).
“With a mission to deliver the highest possible standards of customer service, Silvey Fleet is keen to know how customers think they are performing and provides regular opportunities for them to give their feedback,” said the fuel card reseller.
“Inviting them to take part in its IIC journey is further proof of the company’s unfailing commitment to achieve its goal.”
IIC carried out rigorous assessments of Silvey Fleet’s customers and staff, as well as undertaking its own independent research, to evaluate the company’s performance. Gold accreditations are awarded in recognition of outstanding customer experience.
The assessments included testing key principles such as ‘understanding and meeting the customer’s needs’, ‘delighting customers’ and ‘building loyalty’.
Silvey Fleet says the award reflects the company’s culture of listening and responding to the needs of its customers, an approach that has created a positive culture of continuous improvement.
James Edmonds, customer experience director at IIC, said: “We’re delighted to see Silvey Fleet awarded a Gold accreditation in their 2022 assessment with us. The award is a testament to all the hard work they and their employees put into delivering customer outcomes of the highest standard.
“To receive this prestigious mark of trust on Silvey Fleet’s first attempt is noteworthy as fewer than 30 per cent of companies achieve this accolade.
“The customer clearly runs through everything they do and we look forward to working with this great organisation for many years to come.
Miriam James, managing director of Silvey Fleet, said: “We are dedicated to providing the highest possible standards of customer service. We’re passionate about continuously improving the way we work with our customers and are therefore delighted to have received this Gold accreditation from Investor in Customers in recognition of the hard work and commitment of our team.
“Of greatest importance is receiving the invaluable feedback from our customers on, not only how we are perceived today, but also how they see the future. This enables us to respond proactively to the ever-changing environment and ensure that our future plans remain aligned with our customers and we continue to deliver customer excellence.”
