NTBS: keeping the wheels turning
Nationwide Transport Breakdown Services (NTBS) has been providing operators across the UK and Europe with roadside assistance and recovery services for nearly four decades.
“Whatever the size of your fleet, at some point your most vital and expensive assets are going to break down,” said the firm.
“The most likely cause will be tyre, brakes or suspension related, though increasingly aftertreatment systems in diesel engines are an attributed cause and, although they have less moving parts, electric vehicles can still suffer mechanical issues as well as software faults.
“From humble beginnings to a 24/7/365 operation employing 50 staff, NTBS has become one of the most respected names in commercial vehicle breakdown support.”
The family-run company was formed back in 1987 by Spencer Brown, who spotted a gap in the market for reliable breakdown assistance specialising in transport refrigeration equipment. Though the company’s early focus was on refrigerated vehicles, customers soon began asking for help with more services such as tail lifts, shutter doors, hydraulics, tyres, trailer problems and general vehicle mechanical faults. NTBS then built a network of specialist agents who could deal with practically any auxiliary or primary equipment failure.
“Today, with over 5,000 approved agents across the UK and coverage throughout Europe, NTBS proudly positions itself as the original and leading one‑stop breakdown shop…
“They are all experts in their own field, all meeting approved engineering standards and only use specialist equipment. It is our agents who determine our reputation, we only use those agents who respond quickly, specialise in their field, and deliver quality workmanship every time.”
According to NTBS, the top three reasons customers rely on its services are straightforward. Firstly, the company offers one number for any type of commercial breakdown: tail lifts, shutters, mechanical faults, hydraulics, computer systems, ABS/EBS issues, tyres. Second, it offers full UK and European coverage, 24/7, with a real person on the phone, whatever the time. Thirdly, it highlights its friendly, dependable staff and reasonable prices.
With a new generation of the Brown family at the wheel, NTBS looks set to remain a cornerstone of the UK’s commercial vehicle support landscape.
