Rockmount aims high with Truckfile
Northern Ireland-based independent workshop business Rockmount Vehicle Maintenance has entrusted its compliance record-keeping to the Truckfile digital management service.
Truckfile’s systems allow all records to be created, updated, securely stored and easily retrieved using computer terminals, hand-held tablets – or, in the latest development, even voice-activated software. This ensures nothing is mislaid, says Truckfile, and that everything is automatically filed in the right place, accessible via a few keystrokes.
Rockmount has used Truckfile since 2017, having initially taken the decision to install a digitised system in order to help its biggest customer, Montgomery Distribution, apply to join the DVSA Earned Recognition (ER) scheme. Both companies are part of the Ballyvesey Holdings group, which has interests across a number of sectors in the transport, logistics and related industries.
Montgomery went on to become the first haulage operator in Northern Ireland to gain ER status. Meanwhile Rockmount quickly found that Truckfile’s Workshop Management and Technician Application functions were invaluable aids to the smooth, efficient day-to-day running of a busy workshop.
Operations director Paul McCord said: “Back in 2017, Montgomery told us they wanted to join the Earned Recognition scheme, so we knew we’d need a digital recording system to make that work.
“We actually tried another package from a different supplier but it was complicated and difficult to use, and caused more problems than it solved. By contrast Truckfile was so simple to understand, very intuitive and user-friendly.
“Our technicians took to the system very quickly – they now use hand-held tablets to record each stage of a job, and can also use the same equipment to take and attach photographs if necessary. The information they update is then saved automatically, and filed securely in the correct place.
“The process makes the crucial the task of ensuring compliance for us and our customers very straightforward.”
Paul continued: “Meanwhile for me, the Workshop Management feature is a great aid. It gives me a comprehensive picture of what’s going on across the whole company.
“I can keep tabs on every job going through the workshop and find any specific detail on any particular vehicle quickly and easily, without having to leave my desk. All the information our customers need for their own records is securely stored and made easily accessible for them, which allows us to help them operate at maximum efficiency.
“Choosing Truckfile made obvious sense for us, because there are many synergies – the system is used by the Mercedes- Benz Trucks Dealer Network in the UK, and the agent in Northern Ireland is also part of the Ballyvesey group.
“Likewise, most of Montgomery Distribution’s fleet is made up of Mercedes-Benz vehicles, so for us to use the same system helps keep everything compatible.
“To be honest, though, I would choose Truckfile regardless. From what I’ve seen it’s simply the best, easiest to use and most effective and flexible digital management option available. It also comes with excellent, ongoing customer service from the manufacturer’s team.
“Truckfile has really helped us to improve our own day-to-day management, and to offer the best possible service to our customers.”
With well over 200,000 individual vehicle records stored for more than 24,000 users, Truckfile’s customers can access the system from any internet-connected device, with no need for additional investment in servers or extra hardware. All documents are available around the clock and are securely protected against loss or damage.
