Switch to Quartix tracking simplifies fleet management for Gledhill
Hot water and heating appliance repair specialist Gledhill Response Ltd says it has simplified its vehicle tracking procedure by switching to the Quartix tracking system.
Said director Ian Gledhill: “The direct rental short-term contracts from Quartix give us more freedom and don’t tie us up into third-party leases. With our previous supplier, we had to sign a dozen sheets of paper every time we ordered new units, whereas with Quartix the contract is a single A4 which makes it much easier.
“The Quartix system is far more user-friendly than other tracking systems we used in the past,” he added.
Blackpool-based Gledhill Response currently tracks its 22 vehicles, following in the footsteps of its sister firm Gledhill Building Products, which also uses Quartix for its 46-vehicle fleet.
The system’s uses include dispatching jobs in real time and keeping tabs on mileage. Live tracking, which displays the exact location of all vehicles at all times on Google Maps and includes live traffic information, is utilised in order to monitor the company’s field engineers on the road.
John Reynolds, customer service director at Gledhill, said: “Seeing where the vehicles are in real time helps us slot jobs in and dispatch our drivers more efficiently – we save money that way.
“The system is useful to us from a safety perspective as well as it enables us to keep tabs on our engineers, like checking that they have got home in the evening without having to call them. It removes the need to call engineers during the day which is just unproductive.”
Gledhill also uses the system to monitor engineers’ working hours.
“We want to keep an eye on the hours our employees are actually working – we need to make sure they aren’t working too many or too few hours,” explained Reynolds.
He added: “Our engineers submit monthly mileage reports, and the data from the tracking system can be used as supporting evidence to back them up.”
Gledhill Response will be transferring the few vehicles still tracked with its previous supplier over to Quartix as their leases run out.
