Lantern renews vehicle tracking contract with Masternaut
Breakdown operator Lantern Recovery Specialists has announced the renewal of its contract with telematics provider Masternaut, having reported a marked reduction in fuel costs and a significant improvement in vehicle utilisation since installing the technology.
Lantern chose Masternaut’s system following a demonstration of its ability to monitor the real-time whereabouts of each of the fleet’s vehicles via remote, web-based software.
“The implementation of Masternaut’s technology across our fleet has led to a number of direct business benefits,” said Peter Blackmore, corporate manager at Lantern, “so extending our contract was not a difficult decision to make. Lantern is now able to offer an improved level of customer service thanks to a more streamlined, efficient fleet. What’s more, we are saving a significant amount on fuel as a result of a reduction in unnecessary time spent on the roads by our drivers.”
As part of the initial implementation, Lantern also adopted Masternaut’s mobile compatibility software which enables full reports, real-time updates and customised job alerts to be delivered directly to employees’ mobile devices. As breakdowns are flagged, via the system fleet managers are able to send an instant alert, detailing full job descriptions, to deploy the nearest driver to the incident.
As such, the technology has facilitated a reduction in waiting time for roadside recovery services, Lantern says, while its customer service and call centre teams now have the tools to more accurately manage customer expectations, with full visibility of the recovery vehicle’s location and expected arrival time. Lantern has retained this functionality as part of the three-year contract extension.
